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Gift Xperts Refund Policy

Gift Xperts strives to achieve 100% customer satisfaction. We accept refunds request if we are contacted with in 18 hours of gift delivery. It can take up to 3-5 business days to investigate the return request.

 

Refund Qualifiers:

- Product delivered was damaged during shipping (very rare, we use courier services with special handling to provide your loved ones with best possible experience)
- Wrong product was delivered (very rare, please contact us immediately and do not use the product - any used product will not be subject to refund)

 

Refund Process:

- Contact us by filling out the form at http://email.giftxperts.com
- We will send you the instructions for re-delivering the gift back.

Please note, Gift Xperts does not offer refunds on perishable products like Cakes, Flowers, Sweets, Chocolates, Fast Food Items etc. 

 

Refunds: All refunds are offered in the form of store credit and not greater than the amount paid for the Product. Special shipping cost and customization cost cannot be refunded.

 

Order Cancellation: Gift Xperts reserves the right to cancel any order at any point for any reason (We value our clients and process most of the orders, but on fraud suspicion we have to cancel some orders). In case the order is cancelled by Gift Xperts and not delivered, your money will be credited to you. If a credit card has been charged, please allow up to ten business days for the money to reflect in the account.

 
Liability: Gift Xperts in no way will be responsible or liable for any compensation or loss(es) suffered by the customer in regards to the order placed on Gift Xperts store.
 
We make every effort to deliver the orders as placed by our customers, but at times it maybe not be possible and be out of our control to deliver the order as defined on Gift Xperts store and by Customer, such as city/state/country security risks, seasonal constraints, political constraints, government constraints or any unforeseen involvement of any party. If delivery could not be made due to the mentioned reasons, we will contact you and keep you updated on the situation.